ByMarielTan Privacy Policy
1. Commitment to Privacy
ByMarielTan / Body Contour Studio (“we”, “us”, “our”) recognises the importance of protecting the personal information of our clients, trainees, and website users. This Privacy Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It outlines how we collect, use, store, disclose and manage your personal information.
This Policy applies to all individuals who engage with our services, including clients of cosmetic services, trainees, mentorship participants, website visitors, contractors, and suppliers.
2. Types of Personal Information Collected
We may collect and hold personal information including but not limited to:
Full name, date of birth, gender, and contact details (email, phone number, address)
AHPRA registration number (for training/mentorship participants)
Business, employment or educational details (for training purposes)
Health information (only where relevant to training participation or patient consent)
Photographic, video, or audio content (with explicit consent)
Payment and transaction information (e.g., card details via third-party processors)
Website usage and analytics data (via cookies and tracking tools)
Sensitive information, including health or medical details, is only collected with your explicit consent and when directly relevant to the services we provide.
3. Methods of Collection
We collect personal information in several ways, including but not limited to:
Directly from you when you:
Complete online forms, registrations, or consent documents
Make a booking for services or training
Communicate with us via phone, email, or in-person
Attend training, mentorship, or clinical appointments
Automatically via our website, including cookies, IP address, and browsing behavior (see Section 10)
Through authorised third parties, such as payment gateways or booking platforms
4. Purpose of Collection
Your personal information is collected and held for the primary purposes of:
Providing cosmetic, training, mentorship, and education services
Confirming your eligibility for clinical training (e.g., checking AHPRA status)
Ensuring the health and safety of all participants and clients
Managing bookings, payments, and service delivery
Contacting you regarding your bookings, training sessions, or follow-ups
Meeting regulatory, legal, or insurance obligations
Sending updates, service announcements, or relevant offers (with your consent)
5. Use and Disclosure of Personal Information
We only use and disclose your personal information for the purposes outlined above. We may disclose your information to:
Staff, contractors or partners involved in service delivery (on a need-to-know basis)
Third-party service providers (e.g., Stripe, Calendly, Zoom) for the purpose of managing bookings, payments, communications or sessions
Legal, regulatory, or law enforcement authorities where required by law
Professional advisers such as lawyers, accountants, or insurers, where reasonably necessary
We do not sell, rent, or trade your personal information to third parties for marketing or profit.
6. Data Storage and Security
We take reasonable steps to protect the personal information we hold from:
Misuse, interference, or loss
Unauthorised access, modification, or disclosure
Information is stored securely in encrypted digital platforms and secure databases with role-based access controls.
In the event of a data breach that is likely to result in serious harm, we will notify the affected individuals and report the breach to the Office of the Australian Information Commissioner (OAIC) as required by law.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.
To access or update your information, please contact us in writing.
We will respond to all access or correction requests within a reasonable timeframe (usually within 30 days).
8. Retention of Data
We retain personal information for as long as it is required for business, legal or regulatory purposes. Once no longer needed, data is securely deleted or de-identified in accordance with the Privacy Act 1988 (Cth) and best practices for data destruction.
9. Marketing Communications
Where you have opted in, we may send you updates about training programs, services, or events. You may withdraw your consent or unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
We will not send unsolicited marketing communications without your express consent.
10. Website & Third-Party Tools
Our website may use:
Cookies to enhance user experience and collect analytics
Tracking tools (e.g., Google Analytics, Facebook Pixel) to understand usage patterns
By using our website, you consent to the collection of this anonymous data. You may disable cookies in your browser settings.
We are not responsible for the privacy practices of third-party sites linked through our platforms.
11. International Data Transfers
We may use third-party service providers (such as email or booking platforms) that store data in servers located overseas. Where your data is transferred outside Australia, we take reasonable steps to ensure that the overseas recipient complies with Australian privacy laws or is subject to a binding law or scheme substantially similar to the APPs.
12. Complaints and Concerns
If you believe we have breached your privacy or mishandled your personal information, you may lodge a complaint in writing to:
Privacy Officer
ByMarielTan / Body Contour Studio